Jenkintown Borough would like to share the following update provided by Suzanne Ryan, PECO External Affairs Manager regarding the company’s COVID-19 policies to ensure customer access to services.
“April 16, 2020 — To offer continued assistance to customers impacted by the COVID-19 pandemic, PECO is extending its support policies, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected, through at least June 1.
The company’s COVID-19 policies, designed to help ensure all customers have access to safe and reliable electric service during this critical time, launched in mid-March with PECO’s announcement to suspend service disconnections and waive new late payment charges for all of customers. The commitment was extended shortly thereafter to reconnect customers who previously had their power disconnected.
“We recognize the impact of COVID-19 on our customers and communities has been greater than anyone could have imagined, with many experiencing financial difficulties and uncertainty about the future,” said Mike Innocenzo, PECO president and CEO. “We remain committed to every customer through difficult times, and we will continue to support our communities in need. During this pandemic, we will power through together.” Read More »
